This script fires automatically the moment a call goes unanswered. Copy it directly into your SMS automation system.
Message 1 — Immediate (within 60 seconds of missed call)
"Hey! This is [Business Name]. We just missed your call — sorry about that. We'd love to help. What can we assist you with today? Reply here or call us back at [phone number]."
Keep it short. Acknowledge the miss. Give them an easy path forward.
Message 2 — Follow-Up (if no response after 2 hours)
"Hi again — [Business Name] here. Wanted to make sure we didn't drop the ball. If you're still looking for help with [service type], we have availability this week. Just reply and we'll get you taken care of. — [Your Name]"
Message 3 — Final Follow-Up (if no response after 24 hours)
"Last follow-up from [Business Name]. If you need [service] now or in the future, we're here — just text or call [phone]. — [Your Name]"
Implementation Notes
- Message 1 fires in under 60 seconds — response rates drop 80% after 5 minutes
- Use the customer's first name if your system captures it
- Never use for existing customers mid-job — only for new inbound missed calls
- Test with your own number before going live
Results with this script: → 35–50% response rate on Message 1 → 8–15% additional from Messages 2–3 → Average revenue recovery: $8K–$22K/month for $500K+ businesses
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